Our support team handles refund requests on a case-by-case basis under the following terms:
1. Full Refund to Original Payment Method
A full refund to the original payment method will be issued under the following circumstances:
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Lost in Transit: If your order is lost in transit with no tracking updates for 15 or more days, you may request a full refund to the original payment method or a complimentary reshipment.
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Damaged Items: If your package arrives damaged, and the item(s) inside are affected, you may request a full refund to the original payment method or a complimentary reshipment. This request must be made within 3 days of delivery.
2. Partial Refund to Original Payment Method
A partial refund to the original payment method will be issued under the following circumstances:
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Incorrect Items: If you receive the wrong item(s) and the correct item(s) are no longer in stock, you may request a partial refund.
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Missing Discounts: If a site-wide automatic discount (e.g., "Free Shipping" or similar promotions) is not applied to your order, you may request a partial refund for the discount amount difference.
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Missing Items: If one or more item(s) are missing from your package, you may request a partial refund or a complimentary reshipment of the missing item(s).
3. Full Store Credit to Customer Account
Full store credit will be issued to your customer account under the following circumstances:
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Lost in Transit: If your order is lost in transit with no tracking updates for 15 or more days, you may request full store credit or a complimentary reshipment.
4. Partial Store Credit to Customer Account
Partial store credit will be issued to your customer account under the following circumstances:
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Out-of-Stock Items: If a reshipment request is approved for a multi-item package but the item(s) are no longer in stock, partial store credit will be issued to your account.
Additional Notes
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All refund and reshipment requests must be submitted to our support team for review and approval.
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Refunds to the original payment method may take 5–10 business days to process, depending on your payment provider.
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Store credit is non-transferable and can only be used for future purchases on our platform.
- All sales are final under any terms not mentioned in the refund policy above.
